Remote service

Control-Service – Drive service – Remote service

Remote drive service and diagnostics – rapid response and minimized downtime

Remote support is a modern service model that enables fast technical intervention while enhancing employee safety. Using a specialized communication-enabled helmet, operators can connect directly with a Control-Service engineer and carry out service activities remotely.

We provide real-time support, allowing for a rapid response to current needs and efficient problem resolution.

CS-RHC (Control-Service Remote Helmet Controller)

CS-RHC is a dedicated service helmet solution that enables remote drive commissioning, parameterization, device diagnostics, and basic service operations. The system connects to the network via Wi-Fi or LTE, ensuring continuous access to technical support.

To improve comfort and efficiency, the helmet is equipped with a headset featuring active noise cancellation and a camera mounted on a magnetic connector, allowing for quick removal and easy adjustment of the viewing angle.

In addition, tools such as TeamViewer and MCT provide continuous monitoring and professional remote support for diagnostics and service activities. The solution is based on real-time online collaboration between maintenance personnel and Control-Service service and technical support engineers.

The service engineer guides the user step by step through the diagnostic and repair process and, when required, also supports device parameterization by working directly within the user’s environment.

Benefits for your company

Ability to perform device diagnostics, drive commissioning, parameterization, and minor repairs independently with remote support
Time savings by eliminating the need to wait for an on-site service visit
Cost optimization through reduced service travel expenses
Better understanding of the devices and systems used in daily operations
Reduced downtime, enabling faster restoration of production continuity

Features and user comfort

Camera designed for industrial environments – a wireless camera with magnetic mounting provides ease of use and allows for quick changes in viewing perspective.

HD-quality collaboration – high-quality video enables efficient and precise execution of service and maintenance activities.

Wi-Fi or LTE connectivity – flexible network connection options adapted to different working environments and operational requirements.

Headset with active noise cancellation – ensures clear communication even in demanding industrial environments.

User safety

The helmet has been designed to provide full user protection during operation, combining functionality with a high level of safety.

Looking to reduce the risk of equipment failures?

We provide diagnostics, maintenance, and technical support for drive systems and industrial automation solutions. Our services help you respond more quickly to irregularities, maintain uninterrupted equipment operation, and effectively plan maintenance activities.